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Innovation through listening
AVG is known for being a leader in the automation industry for constantly providing innovative products. EZAutomation by AVG is no different! Through active listening and working with customers’ needs and requests, we are more effectively able to provide solutions and products which meet, and usually exceed, our customer’s expectations. |
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This level of commitment does not stop with our customer service representatives. AVG’s own CEO and President continuously has an open ear to current and prospective customers’ requests, concerns, ideas, etc. Our own EZCE Touchpanel materialized from an OEM’s direct request to have video capabilities for training on his PLC Touch panel. Our EZTouchPLC and EZTextPLC products also originated from a customer requesting a “combo” unit, meaning a PLC attached to an operator interface. We responded not only with the “combo” units, but also took that opportunity to introduce a brand new PLC, all of which incorporated a new flexible, modular I/O design, starting at a ridiculously low $19! |
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Customer Service and Support
In staying align with our official promise, our first priority is that customers stay happy. This starts with customers reaching CSRs, tech support members, or any other member of our organization quickly and easily. Once satisfied with placing an order, getting tech support, or additional information, customers routinely demonstrate their appreciation of the level of service received by means of what we like to call “love letters”, as some examples are shown to the right. This gives us a clear indication that you, the customer, understands that AVG/EZAutomation is committed to our relationship in providing you products with twice the features at less than half the cost, with a level of service that will put a smile on your face! |
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Customer Appreciation Excerpts
Here are just a few examples of how much our customers appreciate what we’re doing.
“Excellent services from Sales and Technical support.
Good follow upon on open issues. Sales/Tech eager to
help and solve problems. Very reasonable pricing.
Keep it up!!”
“Everything is terrific so far! All questions answered well in tech dept.”
“ I have your new catalog, thank you. Keep up the
good work!!”
“Very good service and help from (Customer Service Representative) and (Tech Support Team member) in Technical. Thanks!” |
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