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PostPosted: Sat Oct 20, 2018 1:11 pm 
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Joined: Wed May 06, 2015 11:41 am
Posts: 2
I have a EZ Touch Jr that goes into initializing on power-up and nothing more. Any thing I can do to reset this thing?


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PostPosted: Mon Oct 22, 2018 6:43 am 
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Joined: Thu Jan 17, 2013 11:26 am
Posts: 70
Hello,

Are you able to communicate to it? What does the status LED on the back indicate?

Thanks
Thomas

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Good Luck!


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PostPosted: Wed Oct 24, 2018 9:06 pm 
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Joined: Wed May 06, 2015 11:41 am
Posts: 2
Initially I could not communicate with the jr. and the LED was blinking green.

Tried power reboot with the two hidden menu cells pressed, then the screen came up on the maintenance menu. Upon exit jr. froze and the exit button grayed out and just hung there with a grayed-out exit button and the maintenance menu showing.

Power rebooted again into the maintenance menu. This time, I tried a panel memory clear with 2.0 tools (without an exit from maintenance menu), even though the manual says to exit first. Then I somehow jammed the latest firmware in and it took both the firmware update and ultimately the project. Seems to be happy now.

Must have had some RAM locked up or a dirty firmware download from prior attempts.


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PostPosted: Thu Oct 25, 2018 5:26 am 
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Joined: Thu Jan 17, 2013 11:26 am
Posts: 70
Hello,

Thanks for feedback on your testing. Let us know if you need anything else!

Thomas

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Good Luck!


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